Staff Highlight

WTAP is hiring!

Operations and Administration Coordinator


Schedule:                 Varies, 3 days/wk, Tuesday mornings required

Hours:                       10 hours/wk with opportunity to grow to 20hrs/wk

Location:                  WTAP Warehouse, opportunity to work one day a week from home

Reports to:               Executive Director

Temporary Status:   This position is part-time

The role of the Operations and Administration Coordinator will be to develop WTAP’s administrative systems, provide administrative support to the Executive Director and Program staff, and manage the day to day operations of the organization.


  • Excellent organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines;
  • Detail oriented and a self-starter;
  • Experience with inventory and logistics
  • Experience leading volunteer groups a plus
  • Solid computer skills: Microsoft suite, email, internet, Salesforce;
  • Discrete and trustworthy individual with a history of financial responsibilities including handling deposits;
  • Excellent written and verbal communication abilities;
  • Excellent customer service skills
  • Passion for the mission and adaptability


  1. Inventory Management (3-4hrs)
  • Manage incoming donation inventory
  • Lead team of volunteers in the sorting and organizing of donations, weekly
  1. Recordkeeping (1hr)
  • Gather receipts, check requests, deposit details, transaction reports, and bank statements for bookkeeper, monthly
  • Maintain donor Salesforce entries, bi-monthly
  • Maintain and track program data, oversee volunteers and interns to support this function
  • Organize and maintain all physical and electronic files
  1. Reporting (1hr)
  • Assist in preparing all program reports, files and documentation for review
  • Other donor and financial reporting as assigned
  1. General Administrative Support (4hrs)
  • Respond to general inquiries
  • Schedule weekly donation pick-ups
  • Create donation receipts and thank you’s, address, and mail
  • Check mail, weekly
  • Bank deposits, weekly or bimonthly
  • Run Payroll bi-weekly and submit tax reports
  • Prepare check requests, and expense reports, as requested for signature
  • Order supplies as needed
  • Run errands, as necessary
  • Other duties as assigned

To apply, please send a resume and cover letter to

Volunteer Spotlight: Lauren Abraham

Lauren Abraham: Communications Committee Intern

Lauren AbrahamHow long have you been volunteering with WTAP?
I started volunteering with WTAP in October, so it bas been about a month now.

Tell me about some of the people you’ve met while working with WTAP?
While working with WTAP, I have had the privilege of meeting the members of the Communications Committee. It has been fascinating to see the behind-the-scenes workings of the organization, and getting to know the individuals who take on different roles to make everything run smoothly. In addition, it has been inspiring to see the passion these individuals have for helping refugees feel welcome coming to America.

Why do you choose to donate your time to WTAP?
I am a social media intern for WTAP. I find information that sheds a positive light on refugees coming to America, and post on the organization’s Facebook and Twitter pages. This has been a great experience, because I have been able use and apply my knowledge of social media, as well as learn information about refugees and their stories. I have enjoyed reading inspiring stories about refugees who have found success because of their hard work, despite the hardships they have had to overcome.

Describe an experience you had while volunteering that made you realize you were making a difference.  
I have not yet helped with a delivery, but through helping the organization with their social media, I feel I have made a difference. I think finding and sharing stories about refugees gives them a voice that they may not otherwise have. I believe refugees deserve to be recognized for their hard work and the challenges they have overcome.

What do you do when you aren’t volunteering?
I am currently a student at Grand Canyon University, and I live on campus. While I am not volunteering, I am busy with schoolwork and other various activities I am involved in, such as being part of the National Communication Honors Society. I am also busy planning for a mission trip I will be going on in the spring to the Navajo reservation. In my free time, I enjoy relaxing and spending time with my family and friends.

What secret powers or talents do you have?
I would not say I have any secret powers (although I wish I did), but one of my talents is that I love to write. This is something I have been passionate about since I was very young, and I hope to incorporate it into my career one day.

Volunteer Spotlight: Carly Fleege

Carly Fleege: Communications Committee Member

30499_915279325831_10024212_52424277_1651874_nHow long have you been volunteering with WTAP?I’ve been volunteering with WTAP since 2008.

Tell me about some of the people you’ve met while working with WTAP?
I’ve met selfless, incredible, and dedicated volunteers; and I’ve met refugees who have endured the unimaginable.  Those connections, however brief, are invaluable and immeasurable.
Why do you choose to donate your time to WTAP?
My heart has attached itself to WTAP’s mission of creating community connections and building bridges of neighborly understanding.  I think we can all relate to the desire to belong, feel connected to others, and have a place to call home.  As humans, we all have an instinctive desire to ensure our children and loved ones have access to life’s basic necessities and the freedom to pursue our greatest hopes and dreams.  Some of us may take for granted the comparative safety, security, and freedom we enjoy in the United States, but those things have been violently ripped away from those who bear the refugee status.  Refugees belong nowhere and to no one.  But WTAP provides an opportunity to welcome the world’s homeless in a loving, profound way.  We get to say, “You’re home, you’re loved, you belong, and now you can live a life of endless possibilities.  Don’t lose hope, your journey may not be over but you’ve come so far.  You’ve endured what we cannot begin to imagine but despite those obstacles, your strength, courage, and perseverance has gotten you here and will see you the rest of the way. Let us, your community and neighbors, help build a foundation for you to begin the next part of your journey.”
Describe an experience you had while volunteering that made you realize you were making a difference.
There isn’t a singular, defining experience that I’ve had with WTAP that made me realize I was making a difference.  Perhaps that’s because WTAP, as a whole, makes the difference.  As the old adage says, “it takes a village.”
What do you do when you aren’t volunteering?  
If I’m not volunteering, I’m either working or spending time with my husband and two adorable rescue pups (adopt, don’t shop!).
What secret powers or talents do you have?
My secret power is probably neither a secret nor a power but a defining characteristic that fuels and drives me.  Those characteristics are empathy and love.

The Executive Director’s Story: Megan O’Connor Tells All

Submitted by Corrie King, volunteer

Recently I had the pleasure of interviewing the lovely Megan O’Connor, Executive Director of The Welcome to America Project. Megan has been a part of the WTAP family for the past five years and has been executive director for almost two years. She is an incredible asset to the organization. Read on to learn more about how Megan came to work with WTAP.

Megan O'Connor

Q: How did you become involved with The Welcome to America Project?

A: Right after college I began an internship at the International Rescue Committee, an organization that works with the government to resettle refugees in the U.S. At IRC, part of my responsibilities were to refer clients to The Welcome to America Project for supplemental household items. Because of the passion and teamwork I saw, I knew WTAP was the place I wanted to be. It has been incredible to work in such a community-based organization in the city where I grew up. I have not been disappointed by the volunteers, donors, staff and board members who have all been drawn to such an important and valuable project.

Megan O'ConnorQ: What is most motivating for you about WTAP?

A: Saturday deliveries always end the week on a positive note. When I see an American student sharing a laugh with a newly-arrived refugee for the first time, it motivates me to continue engaging others to support our mission.

Q: What is the most surprising thing you have learned while working with refugees?

A: Despite cultural differences and language variations, people are actually quite similar–no matter their background. We all have the need to feel safe, welcomed and part of a community.

Q: What has been your most memorable experience while working with WTAP?

A: I have had so many touching experiences. One of the best experiences I can recall was painting the delivery truck. Every time I see that bright vibrant painting I remember all the children that helped paint it and the incredible volunteers who worked behind the scenes to put that day together. The kids at the complex love to tell me, “Remember when we painted that? I helped!” Those memories warm my heart.

Q: What are your hobbies/interests?

A: Theater – I love Southwest Shakespeare Co. here in Mesa. I also enjoy reading, traveling, camping, and the hit classic television series, The Golden Girls.

Thank you Megan for sharing your journey!